Effective Date: April 15, 2025

At Mashki, we are dedicated to delivering your gardening needs quickly, safely, and reliably. Please read our shipping policy to understand how your orders are processed and shipped.

🕒 Order Processing Time

  • Orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • You will receive a confirmation email and tracking details once your order is shipped.

📦 Shipping Coverage

We currently ship across India. For bulk or international inquiries, please contact our support team directly.

🚚 Delivery Timeline

  • Metro Cities: 3–5 business days

  • Other Locations: 5–8 business days

  • Remote Areas: May take up to 10 business days

Note: Delivery timelines may vary based on location, order size, and courier partner operations.

💰 Shipping Charges

  • Prepaid Orders: Free shipping on orders above ₹999.

  • Orders below ₹999: Standard shipping charges apply (visible at checkout).

  • Cash on Delivery (COD): Additional COD fee may be applicable.

📦 Order Tracking

  • Once your order is shipped, you’ll receive an email/SMS with a tracking ID.

  • You can track your shipment through our “Track Order” page or via the courier partner’s website.

🧾 Cash on Delivery (COD)

Yes! We offer Cash on Delivery on selected pin codes. Please ensure your phone number is active during delivery.

❗ Delivery Delays

Sometimes delays may occur due to:

  • Natural calamities or extreme weather

  • Government restrictions or lockdowns

  • Courier partner disruptions

We’ll keep you informed in such cases and ensure timely updates.

🛑 Undeliverable Packages

If a package is returned to us due to incorrect address, unavailability, or refusal to accept, we will contact you for reshipment. Additional shipping charges may apply.

📍 Contact Us

Have questions about your shipment?

📍 Address: MAQ Urban Farms, 13/27 Jones Street, Mannady, Chennai, Tamil Nadu, 600001
📧 Email: support@mashkii.com
📞 Phone: +91 87783 97961