Frequent Asked Questions
Questions Related Mashki
What products does Mashki offer?
Mashki manufactures high-quality Grow Bags, Soil Manure, Garden Accessories, Bird Food, and Fish Food. Our top-selling items include durable grow bags and natural bird & fish food to support sustainable gardening and pet care.
Are your grow bags reusable and eco-friendly?
Yes! Our grow bags are made from premium, breathable fabric that is durable, reusable, and eco-friendly, helping plants grow faster and healthier while reducing plastic use.
What type of soil manure do you provide?
We offer organic soil manure enriched with essential nutrients that improve soil health, boost plant growth, and enhance water retention for all types of gardening.
Is Mashki’s bird and fish food safe for daily use?
Absolutely. Our bird and fish food products are made from natural, non-toxic ingredients suitable for daily feeding, promoting the health and vitality of your pets.
Can I use Mashki products for home gardening?
Yes, all Mashki products are perfect for home, terrace, kitchen, or balcony gardening, as well as larger-scale farming.
Do you offer bulk orders or wholesale pricing?
Yes, we do! For bulk inquiries, wholesale pricing, or dealership opportunities, please contact us directly via our website’s contact form or WhatsApp.
Shipping Information
What products does Mashki offer?
Yes, we deliver all our products across India. Whether you’re in a metro city or a remote village, we ensure timely and safe delivery right to your doorstep.
How long will my order take to arrive?
Orders are usually dispatched within 1–3 business days. Delivery time varies by location, but most orders are delivered within 3–7 working days.
What are your shipping charges?
We offer free shipping on bulk orders or above a certain order value. For smaller orders, standard shipping charges may apply and will be calculated at checkout.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most locations across India. You can pay in cash when your order arrives at your doorstep. (Note: COD availability may vary by pin code.)
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp so you can track your order in real-time.
Do you ship internationally?
At the moment, we only ship within India. International shipping is in the works and will be available soon.
Orders & Returns
How can I place an order on Mashki?
You can easily place an order through our website by selecting the products you want, adding them to your cart, and proceeding to checkout. For bulk or custom orders, feel free to contact us directly.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save addresses, and shop faster in the future.
Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we can help you modify or cancel it. Please reach out to our customer support team as soon as possible.
What should I do if I receive a damaged or wrong product?
We’re really sorry! If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
What is your return policy?
Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp so you can track your order in real-time.
How will I receive my refund?
Refunds are processed within 5–7 working days after we receive the returned item and verify its condition. The refund will be made to your original payment method.