Return & Refund Policy - Mashki

Effective Date: April 15, 2025

At Mashki, your satisfaction is our top priority. We strive to ensure you have a seamless shopping experience with our eco-friendly grow bags, garden accessories, bird and fish foods, and more. If you’re not entirely satisfied with your purchase, we’re here to help.

✅ Return Eligibility

You can request a return under the following conditions:

  • The product is damaged or defective upon arrival

  • You received the wrong item

  • The product is unused and in its original packaging

  • Return request is made within 7 days of delivery

Note: Products like seeds, manure, or fish/bird food cannot be returned once opened due to hygiene and safety reasons.

🚚 How to Request a Return

  1. Contact Us via:

    • 📧 Email: support@mashkii.com

    • 📞 Phone: +91 87783 97961

    • 🕘 Timing: Mon–Sat, 10 AM to 6 PM

  2. Provide your Order ID, product images (if damaged), and reason for return.

  3. Our support team will review and guide you through the return process.

💸 Refund Process

Once we receive and inspect the returned product, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be credited within 5–7 business days via the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer. You’ll be asked to share your account details securely.

📦 Non-Returnable Items

  • Opened or used food products (bird/fish food, manure, etc.)

  • Customized or made-to-order products

  • Items without original packaging

  • Items returned after 7 days of delivery

🔁 Exchange Policy

We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible), and place a new order.

❗ Cancellations

  • Orders can be canceled before shipment only.

  • Once shipped, cancellation is not possible—you may return the item after delivery if eligible.

📍 Contact Us

For any return or refund-related assistance, feel free to reach out:

📍 Address: MAQ Urban Farms, 13/27 Jones Street, Mannady, Chennai, Tamil Nadu, 600001
📧 Email: support@mashkii.com
📞 Phone: +91 87783 97961